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Homespun Executive
Homespun Executive

Choosing A Good Dealer When Buying A Mini Excavator

Choosing A Good Dealer When Buying A Mini Excavator
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Mini excavators are amazingly useful pieces of equipment, and they find gainful employment completing all sorts of jobs. Popular manufacturers include John Deere, Bobcat, Hitachi, Case, Terex, CAT, and more. The latest mini excavators come with Tier 4 certification and are compatible with a range of different attachments. Depending on your needs, you may prefer to rent or buy an excavator. In either case, you’ll need to work with a reputable dealer. Make sure you consider these two key points:

1) Service Level Agreements (SLAs)

The service level agreement, or SLA, is the contract that’s going to take care of your mini excavator after you purchase it. Costs for maintenance and repairs are outlined in your SLA. Typically these functions are carried out by either employees of the dealership or third-party experts working under contract with the dealership. The following points must be addressed in any quality SLA:

* Specific Parts

The SLA should specify key parts required for maintenance and repairs. In the event that the preferred part from the original manufacturer cannot be obtained, the SLA should offer guidance on finding acceptable substitutes. Additional costs that don’t fall under the plan’s terms for labor and parts also need to be addressed.

* Regular Maintenance

The SLA should include detailed schedules for providing all of the maintenance the machine needs. This typically includes standard, extended, and comprehensive maintenance checks at different intervals.

* Customer Support

Most good dealers offer 24/7 customer support, but not all of them do. If your dealer isn’t going to be available at all times, your SLA should have a guaranteed response time to any issues you bring to the dealer’s attention. Realistic responses times depend on the dealer’s resources and its proximity to you, but next business day service is reasonable to expect in most situations.

2) Regulatory Expertise

One big advantage of working with a good dealer is that you can expect them to have a working knowledge of the regulations that you’ll need to comply with when operating your mini excavator. This includes the mechanical regulations set down by the US Environmental Protection Agency in particular. Especially knowledgeable dealers will even help you make contact with the local authorities that need to be appraised of your work and get the permitting process started for jobs that will require it.

If you’d like to know more about the regulations governing non-road diesel-powered vehicles, the EPA’s website can help you. You may not have the time to study this subject in depth, though. This isn’t just a matter of satisfying your curiosity; you’re going to have regulatory obligations tied to the equipment you operate.

At a bare minimum, your dealer should be able to provide proof of compliance with applicable regulations on the machines you purchase. Many dealers provide additional regulatory assistance as a way of adding value to their services. They may provide you with assistance on completing your regulatory obligations or even get them started for you.


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